Emotional Intelligence in the Workplace Emotional Intelligence in the Workplace 9 September Emotion Do managers need emotional intelligence to manage successfully in the workplace? Why or why not? This skill, if possessed by a manager, may have the ability to positively influence others in the workplace promoting motivation and enthusiasm.
Emotions in the Workplace: Detrimental or Instrumental Autor: Having worked in the customer service industry for most of my career, I can attest to the fact that co-workers and management cause more negative emotions than customers.
In fact, this was one of the major contributing factors that led to my resignation from my last employer.
I found the majority of my interactions with my customers to be quite enjoyable, yet those with my manager and co-workers were often strained due to the negative emotional environment. Most of my co-workers vehemently expressed negative emotions and participated in deviant behaviors, while my manager seemed to rarely express any emotion at all.
The implantation of effective emotion regulation techniques like constructive venting and simply acknowledging emotions can help to create a positive emotional climate. Managers can provide positive feedback.
Employees and co-workers can exercise due diligence in making sure that the emotions of others are not ignored. Collectively both manager and employees can do their part to change things.
Emotions, whether perceived detrimental or instrumental, are without a doubt a part of the work environment and certainly deserve attention as we continue to study elements of organizational behavior. Organizational behavior 16th ed.
Upper Saddle River, NJ: Prentice Hall Muchinsky, P. Emotions in the workplace: The neglect of organizational behavior. Journal of Organizational Behavior,21 7Emotions in the Workplace Abstract This paper researches the effect that emotions have within the workplace.
The long standing discussion between experts who believe that emotions should try and be relegated at work and those who believe that the workplace would be an ordinary environment that would breed monotony and kill creativity, still carries on through today.
Workplace emotions, attitudes and stress This week we learnt about the emotions in the work place, For the purpose of this essay a definition of workplace fun is ‘playful, social interpersonal, recreational or task intended to provide amusement, enjoyment or pleasure’ (Lamm, Meeks ).
“The idea behind emotional intelligence in the workplace is that it is a skill through which employees treat emotions as valuable data in navigating a situation,” according to the authors.
The Evolutionary Psychology of Emotions Essay. Psychology of Emotions Abstract This paper will discussed that evolutionary perspective on emotions and behavior may help to resolve its inconsistency. User Description: Emotions and moods are an integral and inseparable part of everyday organisational life (Mann, ).
A positive and healthy organisation significantly benefits both the employee’s well-being and positive outcomes (Ashkanasy & Humphrey, ). Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor Alicia A.
Grandey Pennsylvania State University The topic of emotions in the workplace is beginning to garner closer attention by researchers and theorists. The study of emotional labor addresses the stress of managing emotions when the work.